Enmore Medical Practice Doctors DO NOT prescribe S8 addictive drugs to any patients.

For emergencies please call 000.
For less critical but urgent medical attention, please ring National Home Doctor Service on 13 SICK
Home visits are available on request for less mobile patients whose condition may restrict them from visiting the clinic. Private $100 gap per visit may apply.

Enmore Medical Practice Doctors in the practice may be contacted during normal surgery hours. If the GP is with a patient, a message will be taken and the reception staff will advise you when it is likely that the doctor will return your call. Your call will always be put through to the GP in an emergency.
We do not accept any requests for clinical information over email since we are unable to assess and examine your condition properly.

Requests for results are generally not given over the phone or email. Patients will need to make an appointment to see the doctor. Your doctor will advise you when the expected results will arrive at the practice.

Our practice is committed to preventative care. We may call or issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you wish do not wish to be a part of this system, please let us know at reception or with your Doctor.

Our practice abides by the 13 Australian Privacy Principles (APPs) and ensures personal health information is held in strict confidence and only available to members of staff and authorised individuals.

We take your privacy very seriously and for this reason we:

• will not give out patient details or medical information over the phone or email
• will not disclose medical information to your partner or other family member unless specifically agreed
• will not disclose medical information of a child aged 14 or over to a parent unless specifically agreed

Please note that according to legislation and Medicare rules a child aged 14 or over may attend a GP alone and consent to normal medical treatment without the parents knowledge or consent.

Planning a Holiday? Do you need Yellow Fever Vaccine?

Check here (https://www1.health.gov.au/internet/main/publishing.nsf/Content/health-pubhlth-strateg-communic-factsheets-yellow.htm#07)

We are Yellow Fever Vacccination Accredited Centre. We provide all other travel vaccines as well.

Enmore Medical Practice Doctors are able to provide you medical advice and information regarding travel health and travel vaccine. We are accredited for administering Yellow Fever vaccinations which is available on site. ( Private fee applies)

Book online or call us on 0295503477 to stay protected

For more information on Yellow Fever, click here (https://www.cdc.gov/yellowfever/)

Please advise our reception staff of any change of details as soon as possible. This is very important so we can contact you if necessary for any health-related matters.

We are always open to feedback from you about our service. We take your concerns, suggestions and complaints very seriously so that we can improve and become a better practice.

Please feel free to talk to your doctor or manager. If you prefer to write to us, you are welcome to email us at admin@enmoremedical.com.au Our practice will endeavour to respond to any suggestions within 24 – 48hours of receipt.

However if you wish to take the matter further and feel that you need to discuss the matter outside of the surgery there are several options available including contacting the (a) The Medical Registration Board (b) AMA or (c) Health Care Complaints Commission. You may ask our staff to provide the details of these organisations, or refer to see online information: www.hccc.nsw.gov.au.

Our practice has a zero tolerance policy for any form of aggressive or intimidating behaviour, verbal or physical.
Any person acting in an aggressive or intimidating manner in person will be asked to leave the premises immediately, or if this occurs over the phone, the phone call will be ended immediately.
Our practice may no longer continue to provide ongoing medical care to any person who engages in any form of aggressive or intimidating behaviour and their medical records will be transferred to another medical practitioner nominated by the patient.

For the Health and Well being of our Patients, the practice has a strict non-smoking policy. Smoking is not allowed within the practice or in the immediate vicinity. Your adherence to this policy would be appreciated.

Patients from non-English speaking backgrounds are able to contact the National Relay Service on 1800 555 660 or the Telephone Interpreting Service (TSI) on 131450 to book an interpreter. (Private fee may apply)

You can transfer your Medical Record from your current / previous clinic to Enmore Medical Practice to continue your care. Request a transfer of medical records form from one of our doctors or admin staff here.

Email is not a secure source of communication. We prefer, we do not communicate any medical information by emails. If you request a copy of medical information, you will be asked for a fax number, postal address or to pick up from surgery.
If email is the only way to communicate. We request you download all attachments, delete the email as soon as possible to avoid any potential online security breaches. Enmore Medical Practice take no responsibility of security breaches. Verbal consents are recorded at the time for request.

Being accredited means that our general practice is committed to a comprehensive program which involves engaging our whole practice team to review our practice’s systems and processes, opening our practice doors to allow a team of independent surveyors to assess how our practice operates. Assessment of our practice, and achievement of the nationally recognised Royal Australian College of General Practitioners (RACGP) Standards for general practices, that focus on health care quality and patient safety.

Walk-ins: Our practice operates by booking as well as a walk-in system, so come in during our open hours to see your doctor. Walk ins will be taken based on availability and the urgency of matter. Emergencies will have priority over any type of appointment.