Privacy Policy

1. Practice Privacy Policy

Enmore Medical Practice (“the practice”, “we”, “us”) of 134–146 Enmore Road, Enmore NSW 2042 collects personal details and health information so we can deliver safe, appropriate healthcare.

What we collect

We collect information reasonably necessary for your care and for running the practice. This may include your name, date of birth, contact details, Medicare or health fund details, next of kin, medical history, test results, medications, and other clinical notes.

Why we collect it

We use this information to identify you, provide and coordinate treatment, manage appointments and recalls, meet our legal and professional obligations, and improve the quality and safety of our services.

Failure to provide accurate and complete information may affect the quality or safety of the care we can give you.

How we use and disclose information

Your health information may be shared with other health professionals or organisations involved in your care (for example specialists, hospitals, pathology or imaging providers, pharmacies, and allied health practitioners). We will discuss this with you where it is reasonably practicable.

We do not sell, trade, or give away your information for marketing. We will not use your information for a purpose other than the one for which it was collected, unless you consent or the law allows or requires it.

We may disclose information without your consent only where:

• it is necessary to provide a service you have requested;
• it is required or authorised by law; or
• it is necessary to prevent or lessen a serious threat to the life, health or safety of a person.

Access, correction and complaints

You may request access to the personal and health information we hold about you at any time by contacting the practice or your GP. You may also ask us to correct inaccurate information. If you have privacy concerns, please contact the practice on (02) 9550 3477 or admin@enmoremedical.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Storage and retention

We store information securely in electronic and/or paper form and restrict access to authorised staff. When information is no longer required, it is destroyed or de-identified in a secure manner in line with legal retention periods.

2. Website Privacy Policy

This section applies to the website at enmoremedicalpractice.net only. Please also read our Terms & Conditions.

The website is managed by NCS Medical Services.

Information collected through the website

We collect personal information that you choose to give us. When you send a message using a contact or booking form, we typically collect:

• your name
• email address
• contact number
• your message or enquiry

Submitting a form authorises us to send your message to the most appropriate staff member so we can respond. We only record your email address if you send us a message, book an appointment, or subscribe to a mailing list such as a newsletter.

Personal information you provide through the website will only be used or disclosed for the purpose for which you provided it. It will not be added to another mailing list or used for another purpose without your consent, unless the law requires otherwise.

Online bookings and contact

When you book an appointment online, we use your contact information only to make and manage that booking. We will not contact you for marketing unless you have opted in. You may opt out of further non-clinical contact at any time.

We use secure web technology when you submit information, consistent with commonly accepted standards for transmitting personal data over the internet.

Cookies and third-party services

Our website and online booking tools may use cookies or similar technology to operate the site and process appointments. Third-party providers involved in running the website or booking system may access personal information only as needed to provide those services, and are required to keep it confidential.

Your rights online

You may request access to personal information we hold about you through the website, ask us to correct errors, or ask us to delete information we no longer need (subject to our legal record-keeping obligations).

3. Contact

If you believe we have not followed this policy, or you have any comments, please contact:

Enmore Medical Practice
134–146 Enmore Road, Enmore NSW 2042
Phone: (02) 9550 3477
Email: admin@enmoremedical.com.au

This policy may be updated from time to time. The current version will be available at the practice and on our website.

Effective date: September 2026